Due to the unique nature of our beauty products, all products are final sale. We don't accept returns or exchanges.
If an item you receive doesn't match your order, or if an item has been broken in shipping, we'll replace it and pay for the shipping of the replacement item.
We encourage you to order a sample if you're unsure about whether you'll like the particular attributes of a product, such as its scent or texture.
To notify us of an issue, please email us at info@imaginalbeauty.com.
ORDER INSPECTION
Please inspect your order when you receive it. Email us immediately if an item is defective, damaged or if you've received the wrong item, so that we can make it right.